Patient Experience
Our teams are committed to providing a compassionate and supportive environment focused on your recovery goals and empowering you to achieve your highest level of independence.
Providing the Most Optimal Setting for Rehabilitation and Recovery
To achieve this goal, we offer the following amenities:
- 60 private, luxurious rooms with guest accommodations
- A unit dedicated to stroke recovery and neurology wellness
- Rooms specifically designed to treat dialysis patients
- Adaptive kitchen for re-learning skills of daily living
- Day rooms designed for patients and their families to gather and support one another
- Transition apartment where patients can practice their independence before going home
- Outdoor healing and mobility courtyard designed to promote safe community re-entry
- Outdoor putting green and other therapeutic activities focused on functional recovery
- Flat-screen TVs
- Complimentary Wi-Fi
- Chapel for spiritual support
While visiting or staying with us, it is important to note the following guidelines that ensure the comfort of everyone in the hospital:
Cafeteria
Our patients are provided meals approved for their unique health conditions by a team of health care professionals and prepared with each patient’s treatment and recovery in mind. Visitors to the hospital may purchase snacks or hot meals in the cafeteria, located on the ground level.
Cell Phone/Telephone
Patients and visitors may quietly use personal cellular phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment. A telephone is located in each patient’s room.
Flower and Balloon Information
We restrict plants and flowers in patient-care areas where patients are highly immunosuppressed such as those with cancer or who are recovering from a transplant. Latex balloons are not permitted.
Parking
Free parking is provided for patients and visitors in parking lots on the hospital campus.
Pastoral/Spiritual Care
Our chaplains are available to address emotional and spiritual issues. Their services include individual and group consultations, prayer support and referrals to spiritual resources upon the patient’s discharge by the hospital.
Visitation
Friends and family with patients will not be allowed to visit if they have a cough, fever or respiratory symptoms or if they have been exposed to COVID-19 for the safety of the patients and staff.
Visitors must sign in and out.
Visitation guidelines/restrictions may be updated often to reflect the community's current needs. Please check these guidelines prior to each visit for the most up-to-date information.
Masks are optional but can be provided to visitors at no charge if requested.
Visiting Hours
Visiting hours are Monday – Friday, 8 a.m. – 8 p.m. and Saturday - Sunday, 10 a.m. – 8 p.m.
Children under 12 should be accompanied by an adult when visiting the hospital.
Wi-Fi
Complimentary Wi-Fi is available for all patients and families. Users should note the connection is not encrypted and that users assume all responsibility for access.